Frequently Asked Questions

Frequently Asked Questions


Here are answers to some frequently asked questions about service equipment IGOO.



What if the device does not cool properly?

  • The first thing is to make sure that the products which You putting inside the device , have the right temperature
  • Please check if the device is not overloaded
  • Check if the air circulation in the storage space is correct (cold air inlet and outlet) (see manual)
  • Check whether the condenser is clean, if necessary, clean it (see manual)
  • Check whether the evaporator is not covered in ice, if necessary, thaw the device (see manual)
  • Common cause of abnormal temperature in the device is air condition directed toward the unit, which interferes with air circulation in the device.
  • When all the above reasons are eliminated, contact a service company Igloo dialing phone +48 014 662-19-56

What you need to do to extend the product life-span ?

  • Thoroughly familiarize yourself with the instructions and conditions of exploation of the device
  • Follow all guidelines in the manual.
    • The most important are:
      • properly deploy the products inside the device, so as not to block the flow of cold air
      • it is recommended that the products leave channels of about 1cm, which allow proper cooling of the products inside
      • Control the permeability flow gutters and holes, and if necessary remove the resulting pollution
      • At least once a month, thaw completely machine, wash and thoroughly dry before re-attaching
      • At least once a month clean the dust and possible contamination refrigeration condenser unit

    • Obey the rules:
      • Refrigeration equipment should be used for storage of precooled goods
      • Freezer devices should be used to store frozen products
      • Loading device with the goods at higher temperature than will increase the temperature of the device and extend the work of the aggregate.
      • This will increase the energy consumption and greatly reduced the aggregate life.

What to do when water leaks or collect inside the unit?

  • Check the patency of the flow gutters and holes, and if necessary remove the resulting pollution
  • Check whether the evaporator is not covered in ice, if necessary, thaw the device
  • It often happens that the thawing device was not brought to an end, not quite a dried before re-attaching - (see manual)
  • Check the leveling of the device, if necessary, adjust the devices legs
  • When all the above reasons are eliminated, contact a service company Igloo dialing phone +48 014 662-19-56

What to do when the device is beeping (alarm sound is turned on)?

  • Check whether the condenser is clean, if necessary, clean it (see manual)
  • Check whether the air inlet and outlet to the condenser is not clogged
  • Check whether the device is properly positioned. Maintaine the minimum distance from the wall
  • Check if the condenser fan is working
  • Check whether the ambient temperature does not exceed 25oC
  • When all the above reasons are eliminated, contact a service company Igloo dialing phone +48 014 662-19-56